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| | Frequently Asked Questions
ChristalAccents.com
will usually process and ship your order the same or next business day (except special order and backordered items). Our goal is to get your order to you as quickly as possible. Christal Accents ; will ship your order to you for FREE via USPS Priority Mail for very light or small items & or FedEx Ground within the 48 contiguous United States with $99.00 or more purchase.
Your order will be shipped via confirmed USPS First Class or Priority for small items and FedEx Ground for large orders and certain oversized items. Shipping time is normally 3-5 business days. USPS and FedEx will generally place your package in your mail box or at your door (local practices may differ) and scan a confirmation to Christal Accents that your package was delivered. You will receive a confirmation number when your order is shipped and you can view the status of your shipment at
USPS.com or
FedEx.com. If you want your package delivered with signature confirmation for $2.50, please indicate in message section of order form. ;
Free Shipping, if applicable, is by FedEx Ground Only (48 Continental United States). PO Boxes and APO & FPO address need to go through USPS (United States Postal Service) and, therefore, DO NOT qualify for free shipping.
Items costing $30.00 or more will be wrapped Deluxe Wrap including silks, picks and decor ; If you would like Deluxe wrap for an item less than $30.00, please indicate on message section of order page. ; $1.50-3.00 (size) will be added to your invoice. Flexible Order & Payment Methods
ChristalAccents.com is pleased to offer you numerous ways to place your order. You may place your order online, via e-mail to Jacque@ChristalAccents.com, by fax to 210-372-0201 or by calling TOLL FREE 1-877-372-0832. ChristalAccents.com is pleased to offer you numerous payment options. You may pay for your order with Visa, MasterCard, American Express, Discover, PayPal, Check or Money Order. Credit card payment options are listed for you to select when you go through the online check out process. Simply select your desired payment method from the payment method drop down list when prompted. Check or Money Order - To place an order paying by check or money order, please mail your check or money order to the address at the bottom of this page. Include a listing of the items with their ID Code that you wish to purchase. Include your name, address, phone number and e-mail address. If your order is being shipped to Texas, please include 8.125% sales tax in your total. If you pay by check, please allow 10 business days for check clearing before your order is processed. Return to top of page If you are not completely satisfied, we will accept returns for undamaged items within 7 days of the delivery date (holiday gift orders can be returned within 10 days of holiday) and we will refund your entire purchase price less our shipping expenses (since we offer FREE shipping, there is no deduction for shipping). We cannot accept return items that have been opened or used. You will be responsible for the cost to ship the item(s) back to ChristalAccents.com in original packaging. Any Special Order Items are non-refundable. All returned items may be subject to a 20% re-stocking fee. ***To return an item, simply send an e-mail to
Our Goal to Provide the Best Customer Service Possible. If you have any questions or concerns regarding these policies, please email us at Jacque@ChristalAccents.comContact Information: Christal Accents Gifts and
Collectibles
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FAQCopyright 2007 Christal Accents. All rights reserved. |