Frequently Asked Questions
What are your shipping options?
How long does it take your Free shipping to get to me?
What different options do you offer for your FREE gift wrap?
What payment methods do you accept?
What if I want to pay by check or; money order?
Do you charge sales tax?
What is your return/exchange policy?
What if an item
is damaged? How do I get a Refund?
How do I contact Christal Accents?
Shipping
Christal Accents will usually process and ship your order the same or next business day (except special order and backordered items). Our goal is to get your order to you as quickly as possible.
Christal Accents will ship your order for FREE within the 48 contiguous United States with $99.00 or more purchase. This does NOT include shipping and tax amounts, but the subtotal of the order.
Shipping time is normally 3-5 business days. Carriers will generally place your package in your mail box or at your door (local practices may differ) and scan a confirmation that your package was delivered. You will receive a confirmation number when your order is shipped and you can view the status of your shipment any time. If you want your package delivered with signature confirmation for $2.50, please indicate in message section of order form.
We will gladly ship via another carrier or method. Please indicate your shipping method preference at checkout in message section, and we will email you a shipping upgrade quote based on the difference between our normal carriers and your request.
Free Shipping, if applicable, is by Ground Only (48 Continental United States). PO Boxes and APO/FPO addresses must go through USPS (United States Postal Service)and, therefore, DO NOT qualify for free shipping.
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FREE Gift Wrap
Items $10.00 and more qualify for FREE standard gift wrap; ONE FREE gift wrap per order. Remember, if gifts are going to different addresses, they must be on separate orders. Additional standard gift wraps may be wrapped for $2.00 per gift. Deluxe gift wrap is available for $5 per gift. Standard gift wrapping is paper and ribbon. Deluxe gift wrap has paper, ribbon and flower/bow arrangement. Gift boxes may be used as appropriate. Large/irregular items will normally be “wrapped” with a deluxe type ribbon. All gifts include complimentary gift card with your comment(s). Multiple items may be combined into ONE gift.
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Flexible Order & Payment Methods
Christal Accentsis pleased to offer you numerous ways to place your order. You may place your order by email at sales@christalaccents.com, by fax to 888-271-4768 or by calling Customer Service at 210-372-0832. 877-372-0832 is toll free.
Christal Accents is pleased to offer you numerous payment options. You may pay for your order with Visa, MasterCard, American Express, Discover, PayPal, Check or Money Order. Credit card payment options are listed for you to select when you go through the online check out process. Simply select your desired payment method from the payment method drop down list when prompted.
Check or Money Order - If you are paying by check or money order, please mail your payment to:
Christal Accents
7560 Reindeer Trail
San Antonio, Texas 78238
List the item(s) with their ID Code, and quantity, that you wish to purchase. Include your name, address, phone number and e-mail address. If your order is being shipped to Texas, you must include an 8.25% sales tax in your total.
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Sales Tax
Christal Accents is located in San Antonio, Texas and is required to collect 8.25% sales tax on all orders purchased in and/or shipped to a Texas address. Return Policy
If you are not satisfied with your purchase, return it by following our Return Policies. Return Shipping charges are non-refundable. Notify within 7 days for a Return Authorization number. Returns are subject to a 20% restocking fee. In-store credit will not be granted if items are returned without an authorization of Christal Accents. Items must be returned in all original packaging to receive a in-store credit. Return items should be insured.
Seasonal gifts may be returned with authorization from Christal Accents for an in-store credit. Seasonal decor, such as ornaments, Santas, angels, etc. may only be returned if they were unopened and there is NO damage to the box including scotch tape tears, dents, or bent edges. They are subject to a 20% restocking fee. If you return items and originally received free shipping, and your return(s) result in an amount that falls below free shipping, then the shipping charges for original order will be deducted from your refund. If you have any concerns, please call or email us. Claims for Damages Policy
We carefully inspect most items before they are shipped. If any item you ordered has suffered damage in transit, you must notify Christal Accents via email or phone within 3 days of the delivery date (holiday gifts within 10 days of holiday). We will file the damage claim for you. The carrier will pick up your damaged item. It must be in the original box with all packing materials and the box the carrier delivered. We will notify you via email as to when the carrier will pick up via Damage Tag claim.
Do NOT return a damaged item to Christal Accents. This will nullify the claim and void all return possibilities) The carrier must pick up from your address. On receipt of damaged items, (usually within 1-2 weeks), we will credit your card and notify you via email. It usually takes 48 hours before your bank card posts to your account to verify the return. We do not replace a damaged item unless it is re-ordered.
Our Goal to Provide the Best Customer Service Possible. If you have any questions or concerns regarding these policies, please email us at sales@christalaccents.com
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Contact Information
Christal Accents Gifts and
Decor
7560 Reindeer Trail
San Antonio, Texas 78238
Phone: 210-372-0832
Fax: 888-271-4768
sales@christalaccents.com
