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Looking for Information about Christal Accents? Shipping and Handling rates?...Return Info?...Scroll down!
We do our best to maintain the website to give you the most accurate and complete product information possible. However, there are times when an item is out of stock or discontinued, and the website does not reflect the limited or non-availability. In these cases, please accept this apology for any inconvenience and we will let you know by phone or email as soon as possible. You may select an alternative item or cancel your order. If your order falls below free shipping due to an item not being in stock, your order will ship and shipping and handling fees will be applied. If we do not have an optional solution to offer, we will just cancel the order and send an email.
Better Business Bureau
We are not members of the Better Business Bureau, but understand we are highly rated and have no complains on record. We can raise prices and join the BBB if you prefer.
To Order Large Quantities
Place your order and put the “must have by” date in the notes section. Once we determine if the product is available, we will contact you with price and final approval to order. All special orders are prepaid.
Shipping Rates for CONUS
Items $1.00 - $24.99 = $8.95
$25.00 - $49.99 = $10.95
$50.00 - $74.99 = $12.95
$75.00 - $98.99 = $14.95
$99.00 and more = Free Shipping
USPS, UPS or FedEx Ground are our primary shipping agents. We reserve the right to use any carrier. If you do not want USPS Priority Mail to be considered, you must contact us. Usually items weighing less than a pound ship USPS. Items will usually ship within 24-48 hours of order receipt. International and OCONUS Orders:
International customers pay actual shipping, duty, customs fees, etc. The $50 shipping charge is simply a place holder. We normally ship USPS Priority International. If you prefer a different carrier let us know.
To estimate shipping charges, copy and paste:
For USPS: http://www.usps.com/tools/calculatepostage/welcome.htm?from=home_shipstartfinish&page=calculatecosts
For UPS: https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=SubNav
For FedEx: http://www.fedex.com/ratefinder/home?cc=US&language=en&locId=express
Gift Wrap
WE DO NOT GIFT WRAP ROUND TOP ITEMS!
Items $10.00 and more qualify for FREE standard gift wrap; ONE FREE gift wrap per order. Remember, if gifts are going to different addresses, they must be on separate orders.
Additional Standard Gift Wraps may be wrapped for $2.00 per gift.
Deluxe Gift Wrap is available for $5.00 per gift.
Click on the links above to add additional wrapping to your cart.
Tell us what you want in the comments section of your order details. If necessary, we will adjust your gift wrapping charges to reflect your instructions.
Standard gift wrapping is paper and ribbon. Deluxe gift wrap has paper, ribbon and flower/bow arrangement. Gift boxes may be used as appropriate. Large/irregular items will normally be “wrapped” with a deluxe type ribbon. All gifts include complimentary gift card with your comment(s). Multiple items may be combined into ONE gift.
We enjoy hearing from our customers. We are a small family business run by people who care. We are not part of an affiliate. We carry our items in stock and usually ship within 24-48 hours We believe your online shopping experience should be enjoyable, safe, personal and easy. Please email, fax, or call us if you have any questions.
We are honest, hard working people out to please our customers! Our site is SSL secured. You can feel safe when ordering from our site. To review our Privacy Policy see Privacy Policy
Christal Accents accepts Paypal as a Verified Member as well as all major credit cards.
Christal Accents Gifts and Decor
7560 Reindeer Trail
San Antonio, Texas 78238
Phone: 210-372-0832
Fax: 888-271-4768
Ways to Place an Order:
1. You can place your order online
2. Call us with your order
3. Print and fax
4. Mail your order
5. Email your order to sales@christalaccents.
Order will be send once payment is received.
sales@christalaccents.com
Sales Tax:
Texans have to pay 8.025% sales tax. San Antonio area residents have to pay a little extra.
Claims for Damages Policy
We carefully inspect items before they are shipped. If any item you ordered suffered damage in transit, you must notify Christal Accents via email or phone within 3 days of the delivery date (holiday gifts within 10 days of holiday).
We will file the damage claim for you. The carrier will pick up your damaged item. It must be in the original box with all packing materials and the box the carrier delivered. We will notify you via email as to when the carrier will pick up via Damage Tag claim.
Do NOT return a damaged item to Christal Accents. This will nullify the claim and void all return possibilities) The carrier must pick up from your address.
On receipt of damaged items, (usually within 1-2 weeks), we will credit your card and notify you via email. It usually takes 48 hours before your bank card posts to your account to verify the return. We do not replace a damaged item unless it is re-ordered.
RETURN POLICY:
Return shipping charges are non-refundable. Notify us within 7 days for a Return Authorization number. In store credit is not granted if items are returned without an authorization from Christal Accents. Upon receipt and inspection, an in-store credit less a 20% restocking fee is given. Items must be returned in all original packaging to receive a in-store credit. Returned items should be insured. Christmas gifts may be returned with an authorization from Christal Accents for an in-store credit. Seasonal decor, such as ornaments, Santas, angels, etc. may only be returned if they were unopened and there is NO damage to the box including scotch tape tears, dents, or bent edges. Returns are subject to a 20% restocking fee.
If you return items and originally received free shipping, and your return(s) result in an amount that falls below free shipping, then the shipping charges for your original order is deducted from your in-store credit. If you have any questions, please call us at 210-372-0832 or email sales at sales@christalaccents.com.
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