Christal Accents Gifts and Decor
7560 Reindeer Trail
San Antonio, Texas 78238
Ways to Place an Order:
1. You can place your order online, or
2. Call us with your order, or
3. Print out a copy of your order and FAX, or
4. Mail your order with cashier check or money order, or
5. Email your order and mail cashier's check or money order
orders@christalaccents.com
Fax- 1-888-271-4768
Phone: 1-210-372-0832
sales@christalaccents.com
FREE FEDEX GROUND OR UPS SHIPPING on orders over $99.00 within the continental United States all items must ship together for Free Shipping. (to the same address). Shipping Rates Ground:
$1.00-$21.95 = $ 6.95
$21.96-$69.99 = $7.95
$70.00-98.99 = 8.95
$99.00 & up = FREE SHIPPING; Special delivery options may be requested by writing a note in the "Message" section during checkout. These include Priority Mail, 2nd Day, etc. and shipping rates emailed including shipping to Hawaii, Alaska and APO PPO Addresses - These must go through US Postal and Do NOT qualify for Free Shipping.
TAXES- Texans have to pay 8.025% sales tax...SHIPPING- USPS, UPS or Fedex Ground are our primary shipping agents. We reserve the right to use USPS or Ground shipping. If you do not want Priority Mail to be considered, you must contact us. Usually items weighing less than a pound ship USPS. Items will usually ship within 24-48 hours of order receipt.
Claims for Damages Policy
We carefully inspect items before they are shipped. If any item you ordered suffered damage in transit, you must notify Christal Accents via email or phone within 3 days of the delivery date. ;
(holiday gifts within 10 days of holiday)
We will file the damage claim for you. FedEx will pick up your damaged item. It must be in the original box with all packing materials and the box FedEx delivered. We will notify you via email as to when FedEx will pick up via Damage Tag claim.
Do NOT return a damaged item to Christal Accents. This will nullify the claim and void all return possibilities) FedEx must pick up from your address
On receipt of damaged items, (usually within 1-2 weeks), we will credit your card and notify you via email. It usually takes 48 hours before your bank card posts to your account to verify the return. We do not replace a damaged item unless it is re-ordered.
RETURN POLICY- Your satisfaction is guaranteed. If you are not satisfied with your purchase, return it by following our Return Policies.
Return Shipping charges are non-refundable. Notify within 7 days for a Return Authorization number. Returns may be subject to a 20% restocking fee. Refunds will not be granted if items are returned without an authorization of Christal Accents. Items must be returned in all original packaging to receive a refund or credit. Return Items must be insured. Christmas gifts may be returned with authorization from Christal Accents for an instore credit. Seasonal decor such as ornaments, Santas, angels, etc may only be returned if they were unopened and there is NO damage to the box including scotch tape tears, dents, or bent edges. They will be subject to a 20% restocking fee.
If you return items when you had originally recieved Free Shipping and Your Returns result in an amount that falls below Free Shipping, then shipping charges for original order will be deducted from your refund. If you have any concerns, please call or email us.
| 
